Shipping Policy

Last updated: July 24, 2026

Thank you for shopping with PlayBark. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer. If a significant delay occurs, we will notify you as soon as possible.

Shipping Times

Once your order has been shipped, the estimated delivery time is:

• 11–14 business days

Please note that shipping times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

• Your location

• Weather conditions

• Customs clearance

• Carrier delays

• Peak shipping seasons

• Other circumstances beyond our control

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after your package has been shipped.

Shipping Costs

Shipping costs are displayed during checkout before you complete your purchase.

Any applicable taxes, duties, or customs fees are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided and the package cannot be delivered, PlayBark is not responsible for delays or additional shipping charges.

If the package is returned to us, any additional shipping costs required to resend the order may be the responsibility of the customer.

Lost Packages

If your package appears to be lost during transit, please contact us at:

playbark2025@gmail.com

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Delayed Deliveries

While we strive to meet our estimated delivery times, delays caused by shipping carriers, customs inspections, weather conditions, or other events beyond our control may occur.

PlayBark is not liable for shipping delays that are outside of our reasonable control.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise specified.

Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide clear photos of:

• The shipping box

• The shipping label

• The damaged product

We will review your claim and work with you to find an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

PlayBark

Email: playbark2025@gmail.com